FAQ

Welcome to our support portal

Frequently Asked Questions

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Latest Questions

  1. Return Policy

    We want you to be fully satisfied with every product that you purchase from our online shop

    If you are not satisfied with a product that you have purchased, you may return the product within 1 day of delivery for a full refund of the purchase price minus the shipping or you can exchange the product you need to return with another product in the next time you order after informing us by calling our Customer Service Department on 76550011/22/33 or by sending an email at: [email protected]

     

    We ask that the product be unused, in original boxes (whenever possible), and with all paperwork, parts and accessories in order to ensure credit.

     

     

    For any queries or complaints, please contact us at:

     

    Customer Support


    Or call us from Monday to Saturday from 9am to 5pm at the following numbers:

     

       76 550011

       70 550022

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  2. PAYING VIa OMT

    You can pay your order via OMT

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  3. PAYING ONLINE VIA CREDIT CARD

    It is safe and fast. There are no additional charges for this service.

    This card can be ordered directly from your bank and is separated from your account. It is different from other banking cards as it is designed only for online payment.

    For further safety, this card is advised to be filled only by the amount that you need to make your order.

    After choosing this payment method and filling out the required information, you will be directly referred to a secured page under the administration of "Bank Audi" through which your card information is entered confidentially.

    Finally, the bill is withdrawn automatically to show the payment process confirmation message.

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  4. CASH ON DELIVERY (COD):

    An employee delivers the order to the customer who Pays After Delivery.

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  5. International Products

    shipping charges are X USD. The term of delivery extends to be within one to three weeks (*) from the date of order confirmation.

    During this period, the customers will be able to track their shipments through a policy number assigned to each parcel.

    (*) Business days exclude public holidays and Sundays

     

    Estimated delivery time depends on the destination to which you want the order shipped.

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  6. Local Products

    shipping charges are X USD. The term of delivery extends to be within one to four business days (*) from the date of order confirmation.

    During this period, the customers will be able to track their shipments through a policy number assigned to each parcel.

    (*) Business days exclude public holidays and Sundays

     

    Estimated delivery time depends on the destination to which you want the order shipped.

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